"The comments of the customer service advisors have been positive, especially in terms of how much feedback they have received on their performance. The software has helped shed new light on the skills and weaknesses of individual advisors, and its monitoring and reporting features enable the development of monitoring in a whole new way."

- Irina Tavio, Service Manager

VSP

FOR WHO?

QualityDesk is for contact centers that

have target-oriented agents, that strive for self-development

emphasize knowledge management and are looking for a tool to support making informed business decisions

as part of their strategy, are dedicated to offering superior customer experiences in all channels

want to give up unnecessary manual work and make work more efficient

WHY QUALITYDESK?

We know contact centers struggle with high employee turnover rates, low employee satisfaction, poor resource allocation and unmet goals with AHT, FCR, SLA. We know how to turn the situation upside down. 

QualityDesk's user-friendly interface and customizable platform ensure a match to your business's needs. App brings together coaching leadership, monitoring, and forms for evaluation and coaching, ensuring consistent quality management across the organization. 

Automatic and real-time reporting assures you get the intuitive and visual insights you need to make informed business decisions. With QualityDesk, our customers save thousands of working hours, increase employee satisfaction and hit their KPIs. Continuously. 

Start in minutes!

Subscribe to QualityDesk and start using the app in minutes! Our onboarding academy ensures you have everything set up for a smooth start. QualityDesk software comes with a satisfaction guarantee! That means, that you can try QualityDesk for a month, and if you are not happy with it, we will refund your payment. 

QualityDesk-App

10€ / user / month (VAT 0%)

Startup in minutes. 

Intuitive, easy to use, browser-based software.

Clear user instructions & quick, highly rated customer support. 

Creation & editing features of evaluation forms & coaching forms + pre-made templates.

Importing users to the software in bulk.

Real-time reporting and development monitoring.

Employee development view.

Contains six roles: Admin, Management, Unit leader, Team leader, Coach & Employee.

Language options Finnish, Swedish, English, Spanish.

Monthly billing: 10 € / user / month, VAT 0%.

Subscribe

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qualitydesk allows you to

Hit your goals

With QualityDesk, the implementation of strategy, objectives and possible changes is made many times easier, and managers can follow implementation in real-time. When everyone is clear about the goals and expectations, the importance of one's work is easy to see and link to the bigger picture.

Ensure uniform quality

Create evaluation forms to monitor customer interactions and ensure employees follow internal guidelines and strategy. QualityDesk’s coaching features allow you to coach employees in areas they need support with, set development targets and follow progress. 

Keep your finger on the pulse 

Measure employee satisfaction and hold employee development conversations to keep your finger on the pulse and to identify areas for improvement in management and processes.

See the big picture

CEO can see the state of management and follow pulse within organization in one view. Differences between units and teams are easy to see, and thus to identify possible correlations with unit-specific results. Unit managers and team leaders and coaches have view to their own units and teams.

WE ARE TRUSTED BY OVER 7000 WEEKLY USERS

FAQ - Frequently asked questions 

Q: For whom is the app suitable?

A: QualityDesk is designed for contact centers' quality assurance and staff development (coaching). However, any company can use QualityDesk to improve its sales and customer service performance. The app has six different user roles: admin, management, unit manager, team leader, coach, and employee. Thus, the app can be used for managing and coaching the entire organisation!

  

Q: What features does the app have?

A: Features include the creation and editing of evaluation and coaching forms, including pre-made templates. You can also build scorecards, forms and scripts and easily modify them for instance, if the strategy changes. Reporting features allow you to create visual reports for the quality and development of an agent, team, unit, and country. The app contains six roles: Admin, Management, Unit leader, Team leader, Coach & Employee.   

  

Q: What language options are there? 

A: Language options are Finnish, Swedish, English, and Spanish.

Q: How long will it take to deploy the application?

A: It only takes a few hours to set up the app. The QualityDesk app can also be purchased online, so you can start using it immediately!

During the deployment process, we will create an application platform that is tailored to your organisation. This is where we ensure that the application measures what you do based on your goals and strategy. This way you will get the most out of the app.

Q: How can I buy the QualityDesk software online?

A: When you want to buy the QualityDesk software, you first go to the checkout page where you can fill in the information required to set up the software and provide your credit card details. Once payment has been made, you can go to the front page of the software and start creating usernames in the software. The software's chat tool contains clear setup instructions.

Q: What should I do after subscribing?

A: Once you have made a purchase, confirm your order via the message sent to you by email. You will then be able to log in to the app. Follow the instructions in the chat tool to enter all the information required in the software. To help you get started quickly, we provide pre-made templates of evaluation and coaching forms, which you can start using immediately. Visit our help center for more information.

  

Q: Where is the data stored?

A: The data is stored in the EU.

  

Q: Is the service GDPR-compliant?

A: Yes it is. 

Q: How does customer service work? 

A: The QualityDesk customer service is available on weekdays from 8 am to 4 pm Finnish time. You can contact customer service via the chat window in the software or by phone. The self-service portal is available 24/7.

  

Q: Can I cancel my subscription? 

A: Yes, you can. You are normally charged for the software every month, so you can end your subscription at any time. 

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